Raleigh, NC (August, 2007) — Woodland Terrace, a full service rental retirement community offering Independent living, Assisted living, and Dementia care services was awarded the Level 2 Commitment Award by the North Carolina Awards for Excellence (NCAfE). The NCAfE process provides assessments of organizations based on the Malcolm Baldrige Criteria for Performance Excellence. Trained examiners evaluate and score criteria responses and provide feedback to participants.
“Woodland Terrace is an outstanding example of staff commitment to teamwork, continuous improvement, delivering excellent customer service, and open communication in the state of North Carolina” said NCAfE Program Director Wayne Tindle. “The organization lives by a standard of conduct, which encompasses honesty, accountability, personal development, and a passion for excellence. They make a difference every day.”
Opened in December 1999, on a 22 acre campus in Cary, North Carolina, Woodland Terrace strives to achieve excellence through the framework set forth by their vision, mission, values, and purpose. The values of Woodland Terrace are defined by continuous dedication to residents and their families, staff, and stakeholders. Based on a culture of mutual respect between the residents and staff, the feeling of home and family abounds.
Woodland Terrace is committed to responsible growth, operational excellence, and superior financial results. This is accomplished through their commitment to exemplary service delivered with integrity, dignity, and compassion. Resident lifestyle is enhanced through high quality, creatively designed programs; rapid response to residents needs; encouraging independence; and promoting a sense of community and friendship.
About NCAfE and IES
The North Carolina Awards for Excellence (NCAfE) process is a cooperative industry, academic, and government initiative to improve organizational competitiveness and to provide recognition for performance excellence. The program was initially formed in 1989 as a foundation through an executive order of the governor. It was transferred to the Industrial Extension Service (IES) at NC State University in 2001. IES is the statewide arm of NC State University that partners with business and industry to transfer knowledge and technology.