Our COVID-19 Prevention Efforts

COVID-19 Update | June 3, 2020

June 3, 2020: Since the beginning of March, we have watched our country battle an invisible enemy that has impacted all our lives in many ways. I am encouraged to see our cities slowly opening back up to a new normal – one that we are all still getting used to.

During this time, I have witnessed unprecedented dedication and countless acts of kindness from our associates. I continue to be amazed at the resilience of our residents and our healthcare professionals. I have received letters from families and residents that praise our communities for their compassionate ways to care for them, entertain them, and live through this crisis with them. It makes me proud to be part of Kisco Senior Living, to know that we are providing a safe haven for our residents.

The safety, security, health, and wellbeing of our residents and associates have always been our top priorities. At all our communities, we have taken additional measures and implemented more stringent controls to help safeguard their wellbeing. We continue to closely monitor and implement COVID-19 prevention guidelines and recommendations by the Centers for Disease Control (CDC) and the World Health Organization (WHO), and complying with local, state and federal guidelines and ordinances.

For the time being, we will keep our safety protocols in place, including:

Monitoring the health of all residents and associates daily
Increasing disinfection of high-touch and high-traffic areas
Instituting social distancing best practices, particularly at wellness activities and in dining areas
Providing grocery and pharmacy delivery, room service meal delivery, shopping service and personal errands
Suspending non-essential visits
Requiring all associates to wear facemasks and other protective equipment
Facilitating our families to stay connected through virtual visits

I know all of us want to be able to be with our families in person as soon as possible. And, when our communities are in a position to carefully open back up to visitors, we will connect our families as our first priority.

Stay safe and healthy,

Andy Kohlberg
President & CEO

Kisco Confidence – our standard for exceptional service.

At Kisco Senior Living, we value your trust. Serving our residents is a badge of honor we proudly wear every day, and our number one goal is to earn your trust. Our mission is centered on providing safety and security, health and wellbeing, and quality services to foster the most vibrant and fulfilling senior living communities.

Our residents and associates are the reason Kisco delivers 5-star service in everything we do. We proactively prepare, plan, and protect against outside threats to ongoing service delivery. We follow best-in-class protocols and continue to set the standard for keeping our residents and associates safe and sound.

Kisco believes in integrity and transparency. We will always be up front in keeping you informed as situations change. We listen. We respond. We provide you with the confidence of knowing we will be on top of any situation that occurs.

Our principles, values, and beliefs foster continuous improvement. We discover new technologies to better connect our families. We cultivate innovative service partnerships to improve quality. We adopt hospitality and healthcare standards to support and advance our wellness mission.

For more than 30 years, Kisco has provided peace of mind. To our residents. To our families. To our associates. To you.

That’s the promise of Kisco Confidence™.

Safety and Security

Environmental Health and Safety personnel onsite
One single point entry
Accushield® visitor management system for all community visitors
Strict adherence to all CDC guidelines and protocols
Ongoing high-touch/high-traffic surface cleaning throughout the day (elevators, public areas, handrails, doors, restrooms)
Crandall® nutritional assurance and hygiene audits

Trust and Transparency

Immediate and frequent communications to residents and families for any situational change in protocols
Fully transparent and honest updates as soon as they are available

Safe and Sound

Comprehensive response protocols for emergency and disaster situations that meet or exceed all state and federal guidelines
Wanderguard® protection for at-risk residents at select communities
Personal Protective Equipment available onsite
Expanded telehealth availability
Sanitation and social distancing protocols in place for all dining and wellness areas

Peace of Mind

24/7 onsite staffing
Enhanced environmental protocols to ensure a healthy building
Ongoing training of associates to prepare and plan for unforeseen events
Implementation of smart room technology
FaceTime™ and Skype® connection with family and friends

5-Star Lifestyle Experience

First senior living company to partner with Forbes Travel® exceptional service standards and training
Transportation service available
Grocery and pharmacy delivery
Room service from onsite restaurants
Shopping service and personal errands
Art of Living Well® wellness programs

Additional Resources

Centers for Disease Control and Prevention

North Carolina Department of Health and Human Services

California Department of Public Health

Virginia Department of Health

Florida Department of Health

Hawaii Department of Health

Utah Department of Health

Kisco Confidence – our standard for exceptional service.

Community Contact Information & Updates

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