Dear Residents, Associates and Families,
Here are some updates for you all:
Executive Director Updates
No big update this week, but we are on track with our timelines for our upgrades to be complete in common areas in about 6-8 weeks.
Leave Us a Google or Yelp Review
We will pull a raffle winner of $250 rent credit each quarter so don’t miss your chance to earn raffle tickets and win! Each resident or family review qualifies for 1 raffle ticket- there is not cap on how many raffle tickets you can get. Tickets are good all year! I will be pulling Q2 winner the end of next month!
COVID Testing Protocol Change
Due to our community’s high vaccination rate, and the county positivity percentage being under 5%, we are now switching our COVID testing to once every other week. Residents and associates will test every other Thursday, but we will still accommodate family testing weekly on Tuesday or Thursday.
Sales Update From Sales
Do you know someone who is looking for Assisted Living or Memory Care? Remember if you refer a Friend or Family Member to Woodbridge Terrace of Irvine and receive ONE FREE MONTH’S RENT!
Dining Update From Chef Adrian
We have our new Sous Chef starting this upcoming Saturday. His Name is Ivan. He comes from Working at the UCI dining room, as well as been a Sous Chef at Kaiser Permanente. He will be training with me next week. We are aiming to re-open Fresco bistro Monday June 7 -thank you everyone for your patience during the brief closure.
This week, we are focusing on the following steps of service.
• Courtesy- We as a team must always treat the residents with respect, search for understanding if the resident is having a challenge. It is ok to let the resident know if you do not have the answer and look for the answer.
• Full hands in full hands out
• Complete tickets (table/Seat Number, Full order, let kitchen know of special request, Meal Preference)
• Lounge Waiting area- it is working be patient with the residents. Something to distract them Movie. TV?
Wellness Update From Candise
Memorial Day Barbecue
Please RSVP for our Memorial Day Barbecue in remembrance of our veterans and local fighters. Our local Fire Department and Police Department will stop by to have lunch with us.
We are continuing the search for photos of residents during your younger days! Please send me a digital photo of your loved one from their young adult years so we can display it on our photo wall.
In addition, we are looking for Veteran Photos of those residents who have served in the armed forces. Please send me a copy of the photo or text a clear picture with your phone and email at 720-320-2387 or email@example.com. If you don’t have these photos but know where I can help a resident find it in their apartment, please let me know.
Maintenance and Housekeeping Update From Josh
We have been working on replacing our phone lines this week for the entire first and second floor of Assisted Living. We are expected to have all lines repairs by the end of this Saturday, May 29th. If anyone continues to have static or any other trouble with their lines, please reach out to the front desk or myself, and we will do our best to correct it immediately.
On Tuesday, June 1st, we will be shutting off all hot and cold water for the community at 7:00 PM. We are expecting to have all of the water back on roughly between 10:00 PM and 11:00 PM. We are having issues with several of our independent shut off valves, which should normally allow us to shut off water in isolated areas. Since some of the independent shut off valves are failing, we have no choice but to shut down all of the water. I will be here during the entire process to ensure all of our residents are being taken care of during this time. We will have extra drinking water on available as well as water to refill toilet tanks if needed. We are handing out notices to all of our residents today to inform them about the water shut off on Tuesday. We have alerted all of our staff about this work as well to ensure they are prepared to help our residents. If anyone has any questions or concerns, please feel free to email me or reach out to the front desk at any time.
Resident Relations Update From Meghan
June Billing has gone out in the mail. You should be receiving it in the next few days. As a reminder, if payment monthly payments are not submitted/ received by the 10th of each month a late fee of 5% of the total monthly bill will be added to the next month’s billing statement. If you have not yet enrolled in our E-Billing system and are interested, please stop by my office for details, or feel free to contact me via email.
Assisted Living and Memory Care Update From Terrie and Matthew
Podiatry Services: Dr. Luke Won is providing services for our residents on the first and third Wednesday of every month. For AL residents please sign up at the mail room sign-up sheet if you would like to be seen by the podiatrist. For MC residents, families reach out to Matthew for scheduling. For more information, please contact Jackie or Matthew.
Synergy Lab- If you have an order for X-Ray, Echocardiogram, EKG, Ultrasound or Doppler. Please send the order to Matthew or Terrie to schedule the technician to come out for services. Kaiser approves of this vendor for services. All we need is an order from the doctor.
Dr. Casey Goodman- If you need to be seen by a physician. Dr. Goodman can do medication reconciliation, chronic disease management, order labs in house and partners with outside home health agencies and hospice for further medical support. Please reach out to Matthew or Terrie if you are interested in having him follow you as the resident or the loved one looking for a new provider.
Lab Services- Terrie and I are finalizing our partnership with Med2U. We have a meeting with the representative next week. More to come soon.
Dr. BJ Adrezin and Dr. Yul Rapoport- They are our neurologists that will be providing services for our residents in house. At the time they will be conducting tele medicine appointments until their census builds and once the resident is established, they are able to conduct testing for sensitivity of medication through genetic testing via mouth swab, EEGs, and Extensive Neurocognitive examinations. They focus on resident with Dementia, Parkinson’s Disease, MCI etc. For more information, please reach out to Matthew.
Enable Dentist- They will be coming the Third Thursday of every month to provide cleaning services, dental check-ups, and any other dental needs. For additional information or wanting to sign up please reach out to Terrie and Matthew.
Audiologist- We will be establishing a partnership with Clear Choice Hearing Aide to provide services for our residents. We will provide more information in the next coming weeks.
COVID-19 Orange County Numbers
There are 255,164 cumulative cases confirmed (3,906,305 tested) with currently 62 hospitalized and 14 in ICU. Orange County has an 1.0% positivity rate which is down from last week, and we remained in the yellow tier which is the “minimal risk level” – this is the least restrictive tier. Thankfully, 248,839 people have recovered so far.
Have a great weekend!