Dear Residents, Families, and Associates of Heritage Greens:
We have good news to share! The first case that I reported to you has completely recovered and is no longer positive for Covid-19 or considered an “active” case. Our second case remains out of the community but is recovering well and is now testing “negative” for Covid-19. That leaves Heritage Greens with one case considered “active”. This individual has exhibited no symptoms for over a week and should be cleared shortly. In addition, we have had no associates test positive for Covid-19.
Despite this very good news, you may hear news reports that use the phrase “Outbreak”. This is both misleading and inaccurate. The NCDHHS describes an outbreak as 2 or more positives cases at any time during the pandemic. We will continue to be transparent with all our residents and families and we are so proud of the heroic work of our Caregivers and the entire Heritage Greens team.
We are increasing our safety protocols to maximize containment and safety for all. These measures, if followed diligently, should provide a low risk for spread and give us all confidence that we are doing everything we can to maintain a sanitized, safe environment. We have made the following changes to our operating procedures effective immediately:
- All AL and IL residents will shelter-in-apartment and will not be leaving unless for needed medical car
- AL MC residents will shelter within their own neighborhood and in apartment when
- Assisted Living/Memory Care Associates providing close/Direct care will use full PPE
- All Other Associates – Must always wear masks and gloves throughout the community
- A core team of care associates has been implemented to care for residents with COVID-19 positive
- results to prepare for future isolation measures in case needed.
- The best ways to avoid catching the virus is to wash your hands, avoid touching face, and for us all to wear masks which prevents spread and helps you not touch your Lastly, when having close/prolonged time with a resident, using full PPE provides high protection.
- All medical providers/essential outside guests are required to wear masks and gloves at minimum and full PPE if working closely with
- We have delayed/suspended move-ins and will revisit this at a later date
We will continue to offer in-room dining and wellness opportunities to help our residentsfeelasengagedandconnectedaspossible.
- We continue to sanitize all high-touch surfaces such as rails, doorknobs, elevator and packages delivered to residents every 2 24/7.
- We will continue to check all associates temperatures daily and ensure anyone with temp over 99.6 does not work
I feel fortunate to work for Heritage Greens and in the senior living industry where we are needed and have the ability to serve seniors in profound way. I am appreciative of everyone’s teamwork,
dedication, and cooperation with new and challenging operating measures before us. Together, we can greatly impact the health and wellbeing of everyone at our community by following the protocols above, helping each other out, and sheltering at home as much as possible. Our residents and greater community need our service now more than ever and I am proud to work alongside you to make a difference every day. Please reach out if you have any questions or need assistance.
Sincerely,
Jeramy Reid