Kisco Senior Living has earned a 2019 Customer Approved Award and 2019 Employee Approved Award from Lincoln, Nebraska–based healthcare-intelligence firm NRC Health. The Customer Approved Award recognizes senior-care organizations for creating an outstanding care experience for their customers. The Employee Approved Award recognizes senior-care organizations for engaging and inspiring their employees.
Only twenty Independent Living, Assisted Living, or Skilled Nursing organizations earned this remarkable distinction. Kisco Senior Living was one of six organizations to earn recognition in both categories.
Winners were selected according to the results from NRC Health’s 2018 Employee Experience Survey. To qualify, organizations must have a high percentage of respondents willing to recommend their locations as places to work. This measure is known as the Net Promoter Score (NPS), and it strongly correlates with employee engagement, organizational loyalty, and job satisfaction.